Privacy Policy

Heartz Desire is commited to ensuring that your privacy is protected.  This policy sets out what information we may collect from you and what we do and don't do with it in full compliance with GDPR.

What we collect

We may collect the following information.

Name, contact information including email address, demographic information such as location, preferences and interests.

We collect information about you when you register with us or place an order.  We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.  Website usage infprmation is collected using cookies.

How will we use and protect the information about you

It is always up to you whether or not you choose to provide us with personal information.  Personal information includes your name, address, company, email address, phone number, account details that you might provide us with and your computers IP address indicating where your computer is located on the internet.

If you do choose to provide us with personal information we will not sell or rent this information.

We will only disclose personal data to 3rd parties (unless required by law) in the following instances, website hosts, order processing software providers, delivery companies, payment processors and for marketing purposes.  These include but are not limited to Create Payments and Royal Mail.

Where permission has been granted, we may also contact you for marketing purposes.  In such cases your personal data will be securely stored.

Storage of personal data

Information provided by you will be securly stored on servers that we access through our 3rd party suppliers, all of whom have a committment to upholding the requirements of GDPR.

Security

We take appropriate measures to safeguard the security of your information. Our site may be linked to 3rd parties.  These links do not constitute endorsement of those sites and we are not responsible for the privacy policies of those sites.

How we use cookies

A cookie is a small file which asks permission to be places on your computers hard drive.  once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used.  This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.  We only use this information for internal, statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify youir browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst viviting such sites and such sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.

Use of our images without our written approval is strictly forbidden.  If we find that our images have, or are being used, without our written consent we will take all necessary action against the person or company concerned.  Use of our images in this way will be treated as copyright theft.

Access to your information

You have the right to request a copy of the information that we hold about you or your business.  If you would like a copy of some or all of the personal information we have on file, please contact us.  Heartz Desire may charge you a small fee for this service depending on the volume of information you require.  We want to make sure that your personal information is accurate and up to date.  You may ask us to correct or remove information you think is inaccurate.

We reserve the right to change the information on this page without prior notice.  This page was updated on 20.04.2022.